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Privacy Policy

We,M/s. LUDICLUB INDIA PRIVATE LIMITED, a Private Limited Company, incorporated under the Companies Act, 2013, having its registered office at “No. 11/6, 2nd Cross Street, Indira Nagar, Adyar, Chennai - 600020”, represented by its members, hereinafter referred to as the “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to be inclusive of its respective legal heirs, representatives, permitted successors, administrators and assignees.) The creator of this Privacy Policy ensures steady commitment to Your privacy with regard to the protection of your invaluable information.

This privacy policy contains information about the Mobile Application and Web Application “LUDI” (the former for “Buyers” and the latter for “Sellers”) and its Website www.theludi.com (hereinafter collectively referred to as the “Platform”).
In order to provide You with uninterrupted usage of Our services, We may collect and, in certain circumstances, disclose information about you with your permission and approval. To ensure we provide you better protection of Your privacy, We are providing you with this Privacy Policy explaining Our information collection processes and disclosure policies, so that you have clarity and freedom in the choices You make about the way and for what Your information is collected and used. 

This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at 98408 11081.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. DEFINITIONS:

  1. “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the Company, as the context so requires.
  2. “You”, “Your”, “Yourself”, “User”, and Customer shall mean and refer to natural and legal individuals who use the Platform and who is competent to enter into binding contracts, as per Indian laws.
  3. “Customers” shall refer to those willing to avail services
  4. “User” shall refer to both “Customers” and potential Customers who have viewed the Website but are yet to avail the services.
  5.  “Services” refer to providing a Platform for Customers to gain access to information on luxury dining, and enjoy the benefits of the “drink and dine” loyalty program, including but not limited to, easy reservation of a table at your preferred Restaurant or fine dining establishment and offers guaranteed and fixed discounts on certain dining experiences.
  6. “Restaurant” shall refer to the various businesses engaged in providing luxury dining or fine dining experiences as well as premium Resto-Bars, currently operating and in partnership with the Company, including other partnered businesses and food outlets that offer discounts as per our requirements, to make every dining experience enjoyable and affordable.
  7. “Third Parties” refer to any Application, company or individual apart from the User and the creator of this Application.
  8. The term “Platform” refers to the Application or Website which provides the Customer the facility to access information, book tables, avail discounts and other services as specified in respect of fun and afforable dining experiences as well as luxury dining experiences, courtesy of the wide variety of Restaurants partnered with the Company and the numerous discounts provided by the Platform. 
  9. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You such as Name, Location, Email Id, Mobile number, Password etc.  For removal of any doubts regarding this term, please refer to Section 2.

INFORMATION WE COLLECT

We are committed to respecting Your online privacy. We further recognize your need for appropriate collection, management and protection of any and all Personal Information You chooseto share with us. We may collect the following information:

  1. Personal data such as, but not limited to, Name, Email Id, Mobile number, Password, Age, Preference, Image of the User etc;
  2. Tracking Information and device information including, but not limited to the IP address of your device, Device Plugin and Device ID, when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Application or not), which URL you next go to (whether this URL is on the Application or not), your computer browser information, and other information associated with your interaction with the Website.;
  3. Details of App orWebsite usage for analytics.

This privacy policy is also applicable to data collected by from Users who are not registered as members of thePlatform, including, but not limited to, browsing behaviour, viewing of pages, page preferences, etc. We also collect, manage and store personal information provided by you occasionally on the Site. We only collect, store and under certain circumstance only, use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  1. To enable us to provide the services of your choice to you;
  2. To communicate, from time to time, as and when deemed necessary, specified account and service related information;
  3. To allow you to receive quality customer care services and data Collection;
  4. To comply with applicable laws, rules and regulations;

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.
We may also use contact information provided by you to send fantastic offers to you based on your prior activity and your internet-based interests. The Company also may use User's contact information internally to amplify and enhance its efforts for service improvement.But all such information shall immediately be deleted upon the withdrawal of your consent for use of the same through an email stating "unsubscribe" to be sent to support@theludi.com, on receipt of which an automated mail will be delivered to the User, accepting the message of unsubscription.

You may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the platform. We have made a commitment to keepall sensitive data/information provided by Users safe at all times and ensure that such data/information is only transferred, collected and transacted over secure platforms of pre-approved payment gateways which have been digitally encrypted to provide the highest possible degree of care available making best use of the technology presently available. We shall collect and store all such information in our internal Company servers for a finite period time, as long as you are a User of the platform. We shall immediately delete any and all such information upon expiry of your usage of our Platform. We will also delete any and all communications made by the Userat the time of withdrawal of User ship of any Party to the communication.

The Company hereby further undertakes not to use your financial information for any purpose, other than the completion of a transaction or transactions as the case may be with the User. To an extent possible for us, we do our best to provide you the option of not divulging any information that you specifically desire us not to collect,store, manage or use. You may also choose not to use a particular service or feature on the Site and opt out of any non-essential communications from the platform.

Further, there are inherent risks involved with transacting over the internet which can only be avoided by Users, if you choose to follow security practices yourself and independently, including but not limited to; not revealing account details or login related information to any person, as well askeeping our customer care team informed about any suspicious activity or any situation in which your account has or may have been compromised.

At every stage prior to the collection of information or during the process of collection, you maintain the right to access any and all personally identifiable information you have provided, and you may also rectify or alter any and all personally identifiable information you have provided, and restrict the level and type of information that may be retained at your sole discretion. You also maintain the right to object to the retention, use and potential disclosure of the above-mentioned personally identifiable information.

OUR USE OF YOUR INFORMATION

The information provided by you shall be used to provide and improve the service for you and all users.

  1. For maintaining Internal record.
  2. For providing the Services/Delivery of products.
  3. For enhancing the Services provided.

For further information regarding the nature of such communications as specified above, please refer to our Terms of Service. Additionally your personal information and other Sensitive Personal data may be collected and stored by Us for internal record.

We shall disclose details including but not limited to Name, Location, Phone number, etc. of the Customers to the Sellers and Name, Phone number, Delivery details, etc. of the Sellers to the Customers for the purpose of provision of Services to the aforementioned.

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you. We will notlicense, trade or sell any of Your personal information. We will not and do not share personal information provided by you with others unless they are acting under instructions from us or in cases where we are required to or instructed to do so by law enforcement.

All information collected through Our server logs include theUsers' IP addresses, and theirbrowsing history; this will be used in the management of the web system and will permit us to troubleshoot problems with ease. We also make use of third-party analytics, along with tracking, optimization and targeting web-based tools to better understand how our Users choose to engage with our Platform so that we can improve and enhance it and cater personalized content/ads to our Users according to their preferences.

HOW INFORMATION IS COLLECTED

Prior to and during actual collection of personal information from Users, we ensure to identify to the Users the purposes for which your information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information. Until such a time as the Company fulfills the request, the User shall not be mandated to disclose any personal information whatsoever.

We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of consent of the individual concerned or as required by law. We only retain personal information collected from you for as long as deemed necessary for the fulfillment of those purposes. All collection of personal information by us shall be done by lawful and fair means and with the knowledge and requisite consent of the individual concerned.

Personal data provided must be relevant to the purposes for which it has been collected for use, and, to the extent necessitated for those purposes, the collected information should be accurate, up-to-date and complete.

COOKIES

We may use data collection devices known as "cookies" on certain pages of our Websites. These "Cookies" are small files found on your hard drive that help us in providing youservices customized to your preference. Certain features we offer are only made available through the use of a "cookie". Cookies can also help us provide you with information that is specifically targeted to your interests. Cookies can also be used to identify logged in Usersand registered users. Our Website makes use of session cookies to ensure that you have the best experience. These cookies are marked with a unique number, termed as your 'session ID', which allows our server to recognize your computer and 'remember' what you've done on the Platform. The benefits of this are:

  1. You only need to log in once if you're navigating secure areas of the site
  2. Our server can distinguish between your computer and other users, so you can see the information that you have requested.

You can choose to accept or decline cookies by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the Platform. We also use various third-party cookies for usage, behavioral, analytics and preferences data. The following are the different types of Cookies used on the Platform:

  1. Authentication cookies: To identify the user and share the content that he or she requested for.
  2. Functionality cookies: For customized user experience and resuming past course progress.
  3. Tracking, optimization and targeting cookies: To capture usage metric on device, operating system, browser etc. to capture behavioral metrics for better content delivery. To cater and suggest most suited products and services.

GOOGLE ANALYTICS

We may use Google Analytics to assist us in understanding how our content is used by you and decide how we can make our Platform better for you. These cookies follow your progress while using our Platform, and work to collect anonymous data from the sites you have previously viewed, and checkpages frequently visited by you and for how long. . Following collection of this data it is stored by Google in order to create reports and surveys. These cookies are not used to store your personal data.

All information about your use of the Websitegenerated by the cookies, including but not limited to your IP address and Device information, may be transmitted to Google and stored by Google on their servers in the United States, as per their policies. Google may access and use this information to evaluate your use of the Platform, compiling reports and reviews on website activity by Users for us to understand your preferences and by providing other services, related largely to website activity and specific use of the internet. Google retains the right to transfer this information to third parties if, when and where required to do so by existing legislation or law enforcement, or when the respective third parties are designated to process the information on Google's behalf. Google assures all Users that it will not associate your information, such as IP address, with any other data collected and held by Google. By using this website, the User consents to the processing of their data by Google in the manner specified and for the purposes set out above.

The Google website contains further information about Analytics and a copy of Google's privacy policy pages.

EXTERNAL LINKS ON THE WEBSITE

The Website may include hyperlinks to other websites,advertisements, applications,resources and other content. We have no control over any websites or resources offered through third party links, which are provided by companies or persons other than Us. It is acknowledged and agreed by you that we claim no responsibility for the availability of any external sites or resources as specified above, and thereby do not endorse any advertisements, services, products or any other materials on or made available from such third party platform or resources. It is acknowledged and agreed by you that the Platform and the Company are not liable for any loss or damage which may be incurred by you due to the availability of those external links to third party sites or resources, or as a result of any reliance placed by you on the accuracy, completeness, or existence of any advertisement, product, service or other materials on, or made available from, such third party websites or resources. While we strive to ensure we only associate we third parties whose privacy policies mirror our own, external websites and resource providers have their own privacy policies that govern the collection, storage, retention and disclosure of Personal Information shared by you when accessing the respective link, that You may be subject to. We strongly recommend that when you enter the external Website, you review their respective privacy policy.

YOUR RIGHTS

We are providing service that collects survey responses on behalf of survey Creators. If you have any questions about a survey, or if you want access, update or delete anything in your survey responses, please contact the Company directly.

Unless subject to an exemption, you have the following rights with respect to your personal data:

  1. The right to request a copy of your personal data which we hold about you;
  2. The right to request for any correction to any personal data if it is found to be 
inaccurate or out of date;
  3. The right to withdraw Your consent to the processing at any time;
  4. The right to object to the processing of personal data;
  5. The right to lodge a complaint with a supervisory authority.
  6. The right to obtain information as to whether personal data are transferred to a third country or to an international organization.

Where you hold an account with any of our service, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data in your account when you log in.

CONFIDENTIALITY

It is further acknowledged by you that the Platform may contain information and content which is designated as confidential by us and that you give your assurance that you shall not disclose any such information designated as confidential by us without our prior written consent. Your information is regarded as strictly confidential and therefore will not be permitted in any form or manner to be divulged to any third party, unless legally required to do so by and to the appropriate authorities. We will not under any other circumstances sell, share, or rent any of your personal information to any third party or make use of your e-mail address for any unsolicited mail. Any emails sent to you by us will solely be in connection with the provision of services requested and agreed to by you, and you retain the sole discretionary powers to seek for discontinuation of any such communications at any point of time.

OTHER INFORMATION COLLECTORS

Unless otherwise expressly specified in this Privacy Policy, this Policy only addresses the use and disclosure of any information we collect from you through our Platform. To the extent that your information is diclosed by you to other parties, whether they are present as third party links on our Platform or on other sites throughout the Internet frequented by you, different rules may be applicable to their use and their disclosure of the information disclosed by you to them. To the extent that third party advertisers are used by us, they adhere to their own privacy policies, and are not bound by ours. Since we do not and can not control the privacy policies of the third parties and external platforms, you are responsible for any information disclosed to them and are advised to ask questions before you proceed with disclosing of your personal information to others.

OUR DISCLOSURE OF YOUR INFORMATION

We hosts surveys for survey creators for our platform who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share you survey responses.

We shall disclose details including but not limited to Name, Location, Phone number, etc. of the Customers to the Sellers and Name, Phone number, etc. of the Sellers to the Customers for the purpose of provision of Services to the aforementioned. Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made there under or any other law for the time being in force.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do, however assure you that any and all disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

  1. External Service Providers: There may be a number of services offered by external service providers that help you use our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
  2. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at the stage of registration, except Email ID and mobile number. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not hold in our filesany personal data you have submitted to be removed for specified reasons including but not limited to resolving disputes, investigating issues and enforcement of our terms and conditions.. Such prior information shall be completely removed from our databases, including stored 'back up' systems. If you are under the belief that any of your information held by us is incorrect or incomplete in any way, or if you wish to remove your profile so that it cannot be viewed by others, the User needs to revert the same information to us, remediate, and promptly correct any such incorrect information provided by you or held by us.

CONTROL OF YOUR PASSWORD

You will be asked to select a password when you sign up to be a member of our Platform. You, as the User,hold sole responsiblility for maintaining the confidentiality and privacy of your password. It is of absolute importance that you keep your password protected against unauthorized access to your account and and the information disclosed by you, first by choosing your password carefully and postwith keeping your password and computer secure, by ensuring to sign out after using the Platform and enjoying our services.

You hereby acknowledge and agree that the account, username, email address or password of another Member will not be used by you at any time, and further undertake not to disclose your password to any third party or even a party known to you. All actions taken with your login information and password, including fees, is solely the responsibility of you, the User. If you lose your password, and subsequently lose control over your account,it may result in the loss of substantial control over your personally identifiable information and as a result may be subject to legally binding actions taken on your behalf, through control over your account, whether authorised or unauthorised by you. We therefore advise all Users, if your password has been compromised in any way and for any reason, your password should be immediately changed. You hereby further agree to notify us immediately if you are suspicious that any consistent unauthorized access to and use of your account or access to your password is occurring even after you have changed it.

SECURITY

Data is treated as an asset that must be protected against loss and unauthorized access, on our Platform and by our Company. We employ multiple different security measures designed to protect such personal and disclosed data of the User from unauthorized access by members both inside and outside the Company, and other third parties. We ensure to follow generally and commonly accepted industry standards while protecting the Personal Information submitted to us by Users and the information that we have accessed. However, as effective as encryption technology can be, no security system is absolutely impenetrable. Our Company can therefore not guarantee the complete security of our database, nor can we make any guarantee that the information provided by you won't be intercepted by third party while being transmitted to the Company over the Internet through the Platform or by any other means.

SEVERABILTY

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform.

AUTOMATED DECISION MAKING

As a responsible company, we do not use automatic decision-making or profiling.

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our products & services at any time, please email to support@theludi.com.

CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to support@theludi.com.

Information Provided in the website may not be 100% accurate and may be provided for promotional purposes of the business